Vecsys’s expertise in multilingual automatic transcription and speech content indexing, combined with reference partners, is used to analyze customer contact center conversations in order to improve operational efficiency and knowledge of customer or prospect needs.
Reliable and powerful solutions
Major French and abroad players in the fields of Energy, Bank and Telcos are already using Vecsys’s technologies for improving the performance of their contact centers.
In 2015, Canal Plus chose MediaSpeech® to deepen its understanding of its subscribers’ needs and the operational efficiency of its telephone platforms.
Why analyze telephone conversations in the digital era?