Speech Analytics | Analyze conversations in contact center
If the digital era unquestionably occupies a growing place in the customer relationship, the phone remains paramount there. Analyzing client-to-agent conversations is essential to ensure that appeals are properly taken into account, but also provides access to a wealth of strategic information, satisfaction assessment, trend detection, Through the monitoring of competition through their spontaneous mentions …
Media Monitoring | Exploiting the ritchness of online videos
In recent years, online video has grown dramatically. By 2020, it should account for 80% of global traffic on the Internet. Boosted by the multiplication of screens (TV, computer, mobile, tablet), it already catches 70% of Internet users at least once a month, and more than one in three daily. Videos viewed on YouTube, Facebook and SnapChat in one year are in the billions …
Speech Analytics for bank compliance
The increasingly stringent regulatory requirements of the last decade mean constantly strengthening the compliance function, in both human and technological terms. The obligation to include phone calls requires new methods, in particular, the ability to process voice traffic to identify sensitive information or reconstruct a specific transaction.