Training and Services

Our expertise to optimize your results

Services and Training Market and Strategic Intelligence 2017-08-09T10:08:47+00:00

With over 15 years of experience in strategic intelligence, Bertin IT helps its clients optimize their market intelligence project. We provide a transfer of expertise to enable you to gain autonomy.

Our support is modular according to the needs and constraints of each one:

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Definition
of needs

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Implementation &
Working Methodology

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Support &
Maintenance

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Development &
Specific Facilities

« From the framing phase to the deployment of the platform, we intervene at every key step to ensure optimal use of the AMI Enterprise Intelligence solution. With our strategic intelligence and market intelligence service, it is also possible to take care of the setting up of a watch topic. We can provide a directly usable flow of information or dashboards to facilitate monitoring and decision-making »

Lydie NGUYEN VAN TU, Consulting Manager

 

THE BEST OF OUR TRAINING & SERVICES

Service : Aide a la montée en compétence

Up
skills

Custom
Tracking

 

Service : Une équipe dédiée

Dedicated
team

 

Service : Un support client H24

Online services
7/7 H24

 

Our teams are there to ensure the success of your projects and make the watch a real leverage of competitiveness. They already accompany the projects of major international companies operating in the Telecom, Defense, Energy or Aerospace sectors.

 

SEVERAL TYPES OF SERVICES FOR DIFFERENT NEEDS

We design and deliver training adapted to your profile and your projects, whether initiation, upgrade or development of expertise within your watch team.

Two courses differentiated

Initiation course

  • Introduction to the press review
  • Detection of an emerging subject (weak signal)
  • Initiation to the sourcing of social networks

Expert Course

  • Automation of a complete monitoring process
  • Exploitation of the Watch results

Thematic workshops

  • Thematic workshops “Watch”: Review of the floors at the heart of the cycle of the wtach, for watchmen and managers of the platform.
  • Thematic Workshops “Deployment” : Approach contribution and validation processes, for contributors involved in flow validation

Training “Administrator” and training “tailor-made” according to your needs.

We support you at each key stage of your intelligence project to support your performance and help you quickly detect any opportunities for the development of your activities

Our team is at your disposal for:

  • Evaluate your needs precisely (Scoping study to limit as much as possible the blocking points and the questions)
  • Define together the operating modes (Optimization of platform deployment | Taking into account the specific business requirements | Improvement of practices)
  • Structuring the implementation of the watch
  • Ensure the success of your projects whatever it may be. Your decision makers solicit you on a specific topic? Our consultants can realize on your behalf studies on different themes (customer care, crisis management, documentary security …) or take charge of all or part of the setting.

You simply need some insight on a methodological point or take a step back from the results of your watch? We can accompany you and assure you a real transfer of skills while adapting to the specificities of your market.

In order to satisfy your needs, our support team will answer your questions and needs from Monday to Friday from 9:00 am to 6:00 pm at 0800 885 600 (toll-free) . Our online services are at your disposal 7d / 7, H24.

Live support!

The support team can be reached from Monday to Friday from 09:00 to 18:00 at 0800 885 600 (toll-free). Our specialists answer your technical questions. Depending on the contract, they can even intervene remotely, directly on your system, to support you more effectively.

Online services 7/7, H24

Our online services are permanently accessible. On the client extranet, you can at any time:

  • Ask your questions,
  • Consult the dated history of your exchanges for better traceability,
  • Download patches

A FAQ is also available on the client extranet to enable you to optimize the use of our solutions.

You want to evolve your applications with serenity?
Contact us to discover our specific maintenance contract!

Whatever your needs, our teams are at your disposal to install, upgrade, optimize or configure your AMI Enterprise Intelligence platform according to your environment and its specificities

For example, we can accompany you to:

  • Connect new sources
  • Develop new deliverables adapted to the charter and the context of your company (dashboards, newsletters, alerts …)
  • Customize the interface of the platform to your environment
  • Integrate AMI solutions with your information system
  • Create a space dedicated to your watch project (Private cloud)

We are listening to you

Contact us